Returns & Refunds

If we got it wrong, we fix it — free

Every piece is printed to order, so we check each one before it ships. If your order arrives damaged, faulty or misprinted, or it is not what you ordered (wrong design, color or size compared with your order confirmation), email us within 7 days of delivery with your order number and a photo of the item and the packaging. We will send a free replacement or give you a full refund, including the original shipping — your choice. You do not need to send anything back.

Changed your mind? You can still return it

Ordered the wrong size, or simply changed your mind? You can return it within 7 days of delivery. Because every item is made just for you, return shipping is paid by you. Items must be unworn, unwashed and in the same condition you received them. Once it arrives back, choose:

• A refund of the item price to your original payment method (original shipping is not refundable), or
• An exchange for a different size or a different design — we print the new piece as soon as your return is on its way. If the new item costs more, we will ask you to pay the difference.

How to start a return

1. Email [email protected] (or use the contact form) within 7 days of delivery with your order number.
2. Tell us what is wrong (with a photo if it is damaged or misprinted) and whether you would like a replacement, a refund or an exchange.
3. We reply with the return address — usually within one business day. For our mistakes there is nothing to send back.
4. For change-of-mind returns, send the item with a tracked service and keep the receipt until your refund or exchange is done.

Refunds

Refunds go back to your original payment method within 3–5 business days of your return arriving (or of our confirming a problem with your order). You will get an email confirmation the moment it is processed. Your bank may take a few extra days to show it.

Lost parcels

If tracking has not moved for several days, or it shows delivered but nothing arrived, tell us within 7 days of the expected delivery date. We will open a carrier investigation and, if the parcel is lost, reprint and reship it at no cost. Please double-check your address at checkout — we cannot replace orders sent to an incorrect address you entered.

What we cannot take back

Items that have been worn, washed or damaged after delivery, and returns sent after the 7-day window. If you are unsure about sizing, check the Size guide on the product page or write to us before ordering — we are happy to help you pick the right fit.