Support
Terms and Conditions
The agreement between you and us when you buy from us — what we promise, what we ask of you, and what happens if something goes wrong. In plain English.
These terms apply whenever you use this website or buy from us. By placing an order, you accept them. We have kept them short and readable — if anything here is unclear, ask us before you order.
1. Who you are buying from
Artisan Tee Lab (“we”, “us”, “our”) operates this website and sells graphic tees and apparel.
45 Roy St
Chicopee, MA 01013-1732
USA
Email: [email protected]
Phone: +1 (330) 549-8030
2. Who can order
Age — you must be at least 18, or have a parent or guardian’s consent, to place an order.
Accurate details — please double-check your delivery address at checkout. If an order cannot be delivered because the address was wrong or incomplete, we may not be able to replace it free of charge.
Your account — if you create one, you are responsible for keeping your password safe and for what happens under your account.
3. Our products
Options and price — each listing shows the style, color and size options available. Your choice changes the final price, and the full price is always shown before you pay.
Color and print — product images are photographs or digital previews. Screens vary, and printed color will never match a screen exactly. Styling shown in a preview (such as models or props) is for illustration and is not included unless the listing says so.
Sizes — garment measurements are approximate and can vary slightly between styles and colors. Small variations are normal and are not defects.
Availability and errors — a listing is an invitation to order, not an offer. We may correct pricing or listing mistakes, and we may decline or cancel an order — including after payment — if an item is unavailable or a listing contained a clear error. If we cancel, you get a full refund.
4. Prices and tax
Prices are shown in your selected currency (USD) and exclude tax. Your order is charged in the currency shown at checkout. Any sales tax that applies is calculated and shown at checkout before you pay.
5. Placing an order
When the contract starts — the confirmation we send after checkout acknowledges your order; it is not yet acceptance. A contract is formed when we confirm your order has been dispatched.
Payment — taken at checkout through the methods shown on the checkout page. We never see or store your full card details; payments are handled by our payment providers.
Fraud — we may cancel and refund an order if we reasonably suspect fraud, payment-card testing, or a breach of these terms.
6. Delivery
Where we ship — we ship worldwide. Shipping is calculated at checkout based on your destination and how many items you order, and the exact amount is always shown before you pay.
Timing — items are made to order, so any delivery estimate covers production plus transit. Estimates are not guarantees. Delays caused by carriers or events outside our control are not our responsibility, though we will always help you chase a late parcel.
Missing parcels — risk passes to you on delivery. If tracking says delivered but nothing arrived, tell us within 7 days of the expected delivery date so we can open a carrier investigation.
7. Returns and refunds
Our mistakes — if an item arrives damaged, faulty, misprinted, or is not what you ordered (wrong design, color or size compared with your order), tell us within 7 days of delivery and send a photo. We will replace it or refund you in full, including the original shipping, and you do not need to return it.
Change of mind — you may return an unworn, unwashed item within 7 days of delivery. Return shipping is paid by you. Once it arrives back we refund the item price to your original payment method within 3–5 business days (original shipping is not refundable), or exchange it for another size or design.
Items that have been worn, washed or damaged after delivery cannot be returned.
The full process, including what happens with exchanges and shipping costs, is on our Returns & Refunds page, which forms part of these terms. Nothing here limits the consumer rights you have under applicable law.
Cancelling before dispatch — contact us as soon as you can. We can usually cancel before production starts, but not once printing has begun.
8. Intellectual property
Our site — the layout, text and branding on this website belong to us or our licensors, and may not be copied or reused without permission.
What you buy — buying an item gives you the physical product for personal, non-commercial use. It does not transfer copyright or any license in the design, and you may not reproduce, resell or use the design commercially.
Copyright complaints — if you believe material on this site infringes your copyright, email [email protected] with the URL, a description of the work, and confirmation that you hold the rights. We review every report and remove infringing listings promptly.
9. Using our site
Please do not use this site to break the law, to scrape or bulk-download our catalog, to interfere with how the site runs, or to attempt unauthorized access. We may suspend access where we reasonably believe this is happening.
If you post a review or other content, you confirm it is your own and does not infringe anyone’s rights, and you allow us to display it here. We may remove content that is unlawful, misleading or abusive.
10. Our responsibility to you
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including any mandatory consumer protections that apply to you under federal or state law.
Subject to that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. We aim to keep the site available at all times but cannot guarantee uninterrupted access.
11. Privacy and changes
How we handle your personal data is explained in our Privacy Policy.
We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order, and changes are posted here with an updated “Last updated” date.
12. Governing law and contact
These terms are governed by the laws of the Commonwealth of Massachusetts, United States, and the courts of Massachusetts have non-exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory consumer laws where you live.
Email: [email protected]
Phone: +1 (330) 549-8030
Not sure about something? Ask before you order — we would rather explain sizing and fit up front than sort out a return later. Contact us →